Your cheque book

You will be given a cheque book in-branch within 7 days of submitting an order. The cheque books we provide comply with international security and identification standards.

Below is some advice on what to do if you lose your cheque book.

Lost or stolen cheque books

A cheque or cheque book can only be stopped if it is lost, stolen or used fraudulently while in your possession. If this happens, please ask your bank to stop the cheque or cheque book as quickly as possible.

How can I stop a cheque?

You can stop a cheque by contacting your bank as quickly as possible. Your request will be logged immediately and must be confirmed in writing.

Police report

If your cheque book is stolen or used fraudulently while in your possession, you must make a statement to the appropriate local authorities and request a receipt for the report, which should then be submitted to your bank.

Customer liability

You risk unlimited liability if you make a false statement, fail to stop a cheque promptly or if a member of your family uses your cheque book. It is a criminal offence to stop a cheque or cheque book without good reason.

Your bank card 

Diamond Bank offers a wide range of bank cards (subject to availability in different subsidiaries). Personal banking customers can choose from international Electron, Prepaid, Classic and Premier Visa cards, with Visa Platinum cards coming soon. 


Visa Electron is a national and international entry-level payment card, which can be used across the Visa network. Your funds are checked every time you perform a transaction, no matter what the amount. Visa Electron cards can also be used in electronic payment terminals.


Visa Liberté cards are prepaid Visa Electron debit cards that can be topped up by making cash or cheque payments or transferring money at any Diamond Bank branch. With a prepaid card, the amount you can spend is limited to how much has been pre-loaded onto the card.

You can top up your re-loadable card whenever you want, subject to any applicable limits. Visa Liberté cards are available to all customers. Holders can enjoy all the benefits of a Visa payment card (convenience, ease of use and security), without needing a bank account.


Wherever you are in the world, you can use your Visa Classic card to make payments and withdrawals and benefit from medical cover for you and your family. Enjoy greater freedom, make your everyday life easier and feel more confident when making withdrawals or payments.

With the Visa Classic card, you can travel with more peace of mind thanks to a range of insurance and assistance benefits, including:

  • death and permanent disablement cover while travelling;
  • access to medical care if the insured person is taken ill or injured;
  • reimbursement of any medical or hospital costs you incur while abroad.


The perfect match for your business. Visa Business cards are for professionals only and are linked to a business account. Holders can make withdrawals and payments all over the world, giving businesses greater control over what is spent by employees who regularly travel for work.

The Visa Business card:

  • enables holders to pay for business expenses and withdraw money;
  • clarifies expenses claim forms, with a detailed statement showing all transactions performed;
  • enables companies to monitor business expenses accurately and on an ongoing basis;
  • removes the need to pay advances for business expenses;
  • reduces the need to purchase foreign currency;
  • entitles holders to a range of assistance and insurance cover.


Make withdrawals and payments all over the world with this top-of-the-range Visa Premier card, which comes with a range of insurance cover and other benefits for you and your family.

  • Enjoy greater confidence in your day-to-day life.
  • More flexibility and peace of mind when making payments and withdrawals.
  • If your card is lost or stolen while you are abroad, you can get a tempDiamondry replacement, as well as a cash advance, within 48 hours.


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